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Virtual assistant
Request for proposal RFP





A virtual assistant request for proposal RFP is the initial inquiry when a prospective client approaches you as a contractor requesting for a job to be completed. The RFP is a job request basically from the prospective client.

If you look up RFPs this is technically a written document by a contractor, but usually in our virtual assistant industry, when we are responding to a client's job request or request for proposal RFP, although some of us may provide the client with a formal written document, others verbally advise the prospective client the information over the phone and then less formally email the information through to them.

So it's adviseable to always have written down the information that you wish to advise a prospective client over the phone. I have been stumped over the phone as I am busy with my children or whatever I'm doing. Once a prospective client called me and I was lost for what to say, I said all the wrong things and never heard back from him.

First I ask what the actual task is that they wish to have performed, is it a one off job or ongoing work, and if it fits with my skills and services I offer, I move on with discussing details. If not, I always refer the person to another virtual assistant who can assist them.

It's adviseable to have the following information handy to inform them immediately in a professional manner:

Keep the following information by the phone

  • Your hourly rate and if you break it down to 15 min increments or 5 minute increments for example. If you use retainers, etc. It's hard to think fast on this one, so actually you may wish to inform the rate further in the discussion. I have different rates for different clients and different work. It may be nearing your rate rise time of year, so take that into consideration too when quoting a new client.

  • Your experience and skills. Eg: With transcription I explain that I'm an extremely fast typist and that transcription is my niche, so I may end up being cheaper than a typist charging a lower rate, etc, etc.

  • Turnaround time - as this may depend if you are busy with current clients, it may depend on how big or small the job will be, etc.

  • How you would invoice the client and accept payment, eg: invoice at the end of each month and accept check/cheque or direct deposit payments, or you may wish to receive 50% of payment up front for new clients, etc.

  • Also have all your own details written down; your numbers, web address, everything. It's amazing how things slip your mind when you need to sound professional. And it's amazing how prospective clients always seem to call you when you are least prepared.

  • Don't forget to take down all their details, name, company name, website details. You may wish to research them for your information as well. Or to follow them up if they don't call back.

  • The above information can vary and it also depends on the conversation and use your judgement if you wish to divulge all such information or not, it's up to you and what you feel comfortable doing.




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